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Privacy Policy

Last updated: May 2024

Please note that all calls with Debt Responders, LLC may be recorded or monitored for quality assurance and training purposes.

This Online Privacy Policy applies to www.debtresponders.com, owned and operated by Debt Responders, LLC (sometimes referred to as “Company”), and any Company affiliate or subsidiary online interface that links to this Policy, (each, a “Site,” and collectively, the “Sites”). This Policy describes how DebtResponders.com collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Agreement to this Policy: By using this Site you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

This Agreement is subject to a binding arbitration agreement set forth in the Online Terms of Service. Such Terms affect your legal rights, including an agreement to resolve disputes that may arise between us by arbitration on an individual basis instead of by class actions or jury trials. As a condition of using this Site, you agree that any disputes pertaining to information presented herein and use of the Site, including matters related to Privacy, shall be resolved through binding arbitration in a jurisdiction chosen by Debt Responders, LLC, either in North Carolina or San Diego County, California. You have the right to opt-out of our agreement to arbitrate.

Collection and Use of Personal Information

We collect the following personal information from you:

Contact Information: We collect contact information such as name, email address, mailing address, phone number and anything you may voluntarily provide to us.

Financial information: We may collect financial information, such as bank accounts, credit accounts, credit information, income, employment records and other information related to debt relief services.

Log Data: Information that your browser automatically sends whenever you use our website(“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.

Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

We collect this information when you:

  • Sign up for our newsletter or email list
  • Contact us with questions or request more information about debt relief services
  • Visit or interact with our website and webpages
  • Provide us information in regards to debt relief services

Please note that Debt Responders, LLC itself does not provide debt relief services or programs. Instead, we collect user information which may be provided to third-party debt service providers who may offer various debt-related services. By submitting your information on our site, you are authorizing us to share it with such third-party providers, who may then contact you regarding their service offerings.

We use this information to:

  • Provide your information to third-party debt service providers
  • Respond to customer service requests
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns

Information Sharing

The information collected on this website, including any data, may be shared with third-party debt service providers who may offer debt relief services. Debt Responders, LLC does not directly provide these services, but may sell or transfer collected user data to providers for them to independently market their services to you.

We may also disclose collected information in order to affect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. We may also share your information with service providers that perform business operations for us, companies that act on our behalf to market our services, or others only as permitted or required by law.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

In the event Debt Responders, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of DebtResponders.com. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Choice/Opt-Out

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at info@debtresponders.com. To opt-out of text/SMS messages, you may type END or STOP at any time or email at info@debtresponders.com.

You may opt-out of having your information shared with third-party debt service providers by contacting us at info@debtresponders.com.

Cookies and Other Tracking Technologies

Cookies

A cookie is a small piece of data that is stored on a user’s device to help websites and mobile apps remember things about the user. Debt Responders, LLC and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We may record your IP addresses when you submit information on our site in order to detect and prevent fraud.

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.

Correcting and Updating Your Personal Information

Upon request we will provide you with information about whether we hold any of your personal information. If you wish to request any correction, or deletion, or that we do not sell or share your personal information please contact us at info@debtresponders.com.

We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your information for at least as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of Debt Responders, LLC. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Testimonials

We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@debtresponders.com.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted to us, you do so at your own risk.

Notice to California Residents

If you are a California resident, California law may provide you with additional rights regarding Debt Responders, LLC’s collection and use of your personal information. To learn more about your California privacy rights, visit California Privacy Notice.

Notification of Privacy Statement Changes

We may update this Policy from time to time as our information practices are modified or changed. If we make any material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Site prior to the change becoming effective. Please periodically review our Privacy Policy to check for changes or updates.

Contact Information

You can contact us by writing or email us at the address below.

Debt Responders, LLC

4030 WAKE FOREST ROAD SUITE 349
RALEIGH, NC 27609
info@debtresponders.com

Please print and retain a copy of this privacy policy for your records.